Q. Exactly what do I need to submit?
A. In one envelope*, include the following:
1. Completed online rebate form.
2. Original dated sales receipt that shows eligible lens purchase(s) and proof of eye exam within 90 days of lens purchase.
3. Correct number of ORIGINAL end panels with prescription information from product boxes. You are required to submit the quantity of end panels equaling the qualifying number of boxes purchased to be eligible for the rebate. For ClearSightTM 1 day toric and Proclear® 1 day multifocal ONLY you are required to submit half the number of end panels as boxes purchased.
*Please remember to include the appropriate Offer # when you address your envelope.
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Q. Where do I get a copy of the receipt or invoice?
A. Retailers are often able to print a copy of the receipt especially if you purchased with a credit card. Submissions lacking a valid receipt will be rejected.
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Q. If I'm asked to send the original "End Panel(s)", what does that mean?
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A. This means you need to send the original product end panels with prescription information, found on one end of each box. If you are unsure, ask someone at the office you purchased the lenses or call the customer service number on your rebate. |
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Q. What is the difference between the purchase dates and the postmark dates?
A. Your contact lens purchase must take place during the promotion dates. You must mail your submission by the last eligible postmark date (within 60 days of your lens purchase).
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Q. What if I threw my box away and no longer have the original end panel?
A. Submissions without the original end panels will be rejected.
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Q. I forgot to mail my submission and the last eligible postmark date has passed. What do I do now?
A. Our promotions are carefully planned for specific timeframes and are not available all the time. If the postmark date has passed for your rebate, unfortunately you will not qualify. Watch for future offers on our products, check the dates and submit promptly.
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Q. What products are eligible for the promotion?
A. Each rebate form shows a complete list of products that qualify for each promotion. We do not allow product substitutions regardless of information you learn from other sources, so read the promotion form carefully.
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Q. I completed an online application but I lost my confirmation page. Can I reprint?
A. You can reprint your confirmation page by going to the My Rebate Status section of this website. Search by ID or by Address to locate your rebate submission and then click on the link to your Web Submission ID. Your confirmation page will open in a new page for you to print.
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Q. I’ve mailed in my rebate submission. How do I check the status of my rebate?
A. You can track the status of your rebate submission any time at www.coopervision.com/rebates. Just select “Check Rebate Status” and use your Web Submission ID, Claim ID or your Name and Address. It’s that easy!
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Q. How long will it take for my rebate submission to be processed?
A. Please allow up to 8 weeks for processing and delivery of your rebate reward.
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Q. I checked the status of my rebate and it states that my submission requires additional information. What do I need to do to receive my rebate?
A. If your rebate submission has any errors, you will receive a notification by mail describing the reason(s). Review the information carefully and follow the instructions listed to resubmit missing information.
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Q. What do I do if I don’t have a rebate form with a code?
A: If you do not have a rebate form with a code, there is a link you can click on coopervision-rebates.com under Step 2 of “It’s easy to get your CooperVision Visa Prepaid Card” to begin the process and a code will be generated for you.
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Q. I elected to donate some or all of my rebate to Optometry Giving Sight. How can I get a receipt for my donation?
A: If you would like a receipt for your donation, please contact usa@givingsight.org or 1-888-OGS-GIVE.
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If you have questions regarding your rebate application, you may call us toll-free at (877) 215-7599. The call center is open Monday through Friday, 8 a.m. – 7 p.m. Central Time.
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